What is Last Mile Delivery?

Last mile delivery refers to the final step in the process of getting a product or package delivered to its final destination, which is typically the customer's home or business. In Kenya, last mile delivery can be a challenge due to the country's geography, infrastructure, and economic conditions.

One of the main challenges of last mile delivery in Kenya is the lack of reliable transportation infrastructure, particularly in rural areas. Many roads are in poor condition and may be impassable during the rainy season, which can make it difficult for delivery vehicles to reach their destinations. In addition, traffic congestion in urban areas can also make it challenging for delivery trucks to navigate through the city.

Figure 1: Last Mile Delivery in Kenya

Another challenge of Last Mile Delivery in Kenya is the high cost of logistics and transportation. The cost of fuel and labor is relatively high in Kenya, which can make it expensive to deliver packages over long distances.

To overcome these challenges, some companies in Kenya have turned to alternative delivery methods such as using motorcycles or bicycles to reach customers in rural areas or partnering with local businesses to act as delivery hubs. Others have utilized technology such as mobile apps and GPS tracking to improve the efficiency and accuracy of their delivery operations.

Overall, the last mile delivery landscape in Kenya is constantly evolving as companies and individuals seek out new and innovative ways to deliver packages to customers in a timely and cost-effective manner.